Support

We are dedicated TEAM focused on delivering only the best results for our clients.

Support

You may hear the term many times but may not have a clue about what it refers to. Probabilities are that you have contacted an IT support but you don’t realize it! We are living in a very advanced world, where such service is mandatory. Technical support is another name for IT support and Tech Support is the method to provide help with technology. Simnovus is committed to provide exceptional customer support to each and every customer. Our technical support engineers are available on-site, and for extended business hours, to help you find answers to even the most challenging technical support issues. Our experienced support team works very closely with the development teams to ensure that every customer receives the best possible support. We help our clients with the followings: –

Maintenance – We handle issues ranging from virus and malware removal, antivirus and security software issues to home networking, computer tune-ups, troubleshooting email problems. You’ll know your systems are healthy every single day.

Customized Business IT – We work with many types of IT customers with unique needs and very different budget levels. We craft an IT plan and budget for each customer to help them get the best value and strategically select their services and products.

Personal User Support – The primary objective of our Professional Services team is to assist you in achieving self-sufficient, productive use of Simnovus. Accelerate your deployment and optimize your implementation with our Professional Services. We have staff experienced in providing training, consulting, conversion, and integration services on an as-needed basis worldwide. Our proven methodologies and experience with best practices ensure rapid, successful deployment of Simnovus’s comprehensive portfolio of IT solutions across your enterprise.

Friendly Helpdesk Support – Our full time help desk team is at your service when you need them most. We offer remote assistance, on-site visits, and online resources such as our advanced ticketing system and customer knowledge base. Our technicians assist your users via phone, remote session, or office visits. Access quality tech support quickly. By providing you with immediate support from capable and experienced expert techs via phone or internet, we make your life a whole lot easier.

Consulting – We maintain detailed documentation and analysis of your systems, and meet with you to keep you up to date.

Services

  • Web Application Development
  • Programming and Scripting
  • Product Development
  • Porting and Migration
  • Content Management System
  • Document Management System
  • SaaS software and Web 2.0 sites
  • Consulting
  • Support and Maintenance
  • QA testing services

Skills

Why Choose Simnovus

  • Technology Excellence across platforms
  • Business ideas into commercial applications
  • Domain Intensive Value Proposition
  • Significant Cost Reduction with ODC model
  • Get 2-4 weeks Risk-Free Trial before kick-start
  • Pool of expertise in Agile Teams to choose
  • Flexible work hours based on need
  • Commitment to excellence, Reliable

Key Points

  • Competitive cost Proposition
  • Wider platform coverage
  • Business application & interface development
  • Highly trained resources
  • Commitment to Quality
  • Agile methodologies & practices
  • Deep domain & functional expertise
  • Happy international clients

Skill Set

  • Software programming and testing
  • Cross-platform development skills
  • Multiple OS, tools, technology skills
  • Web, mobile & business applications
  • Automated testing across industry verticals
  • Optimized, high-productivity porting
  • Effective communication
  • International Project Management skills

Reach Us

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